No longer marked by uniform rows of cubicles, call centers have become more personalized and employee-centric than ever, giving people a more comfortable place to spend working hours. Medline opened a 66,000-square-foot facility in 2009 where it quickly grew to more than 450 employees. Planning for an additional 100 employees, Medline decided to build a new facility double the size of the current facility in Dubuque, Iowa, which allowed Medline to provide more amenities for its employees. Medline Industries worked with Alston Construction and broke ground on the 120,000 square foot call center in March 2019. The Dubuque call center is an open office design with perimeter meeting and office spaces, IT servers, and IDF rooms. A full-service café including a Starbucks, gymnasium, and fitness center are also available for all employees. In order to achieve the expectations of more employee-centric amenities while meeting a call center’s necessary design efficiencies, the Alston team provided creative solutions and collaborated with the entire project stakeholder team to build the call center on time and within budget.
The first project goal was to get the multiple stakeholders all on
the same page to ensure construction ran smoothly. Stakeholders included the design and engineering team, Medline’s IT team, and Alston Construction with their subcontractors. To ensure a successful outcome, we started meeting months before construction began – and continued in-depth communication throughout the project. This pre-planning and continual communication proved invaluable, keeping all parties satisfied and, more importantly, the project on schedule.
Alston delivered the contract for this project, which started with a sketch to construction documents without a cost increase from the initial concept. As design progressed we tracked details and cost, making sure they stayed in line with the project’s program. When Medline and the design team decided they wanted more high-end finishes, specifically, the light fixtures, paint colors, textures—an upgrade from the initial specifications—Alston worked with the subcontractor team and engineers, so the upgrades were secured with no significant cost changes, and no changes in quality.